The Consumer Duty deadline arrives

The FCA’s Consumer Duty has finally come into force. In this FinTech Futures article, Steve Round joins other industry experts to talk about what that means for the financial industry. Consumer Duty relies on the ability of financial institutions to take a customer-centric approach to everything they do from culture to technology. For many, Consumer Duty will

Let’s not forget the S in ESG

There is quite rightly lots of talk and some action in the financial services industry on climate change –  or as most commentators in the sector call it – Climate Risk – in essence, the risk to the bank – and how they particularly as lenders can mitigate that risk but not fundamentally change the

Regulation and ESG

With the new sustainability disclosure requirements (SDRs) set to be introduced in the UK, asset managers will soon have much clearer definitions and guidelines for the measurement of ESG performance. However, to deliver against these new disclosure requirements it will be essential to hold robust, relevant and timely data. Raconteur’s article looks at the challenges

To unleash the power of next-generation fintech, FIs must adopt next-generation operational models.

Successful businesses know that success relies on putting the customer at the centre of everything they do, but sometimes this aim gets lost in the day-to-day running of the business. Over time, silos develop between departments, or even within departments, and suddenly understanding of the end-to-end customer journey becomes fragmented. Much of this opacity comes